Be Yourself On The Web, In Social Media, And Email
Keyboard cowards are lurking. Nancy and Yusef know how to deal with these type of trolls. The Grandmother Test is popular for business training. Then, we keep that in mind with work email.
All caps is another form of trolling easy to spot. In any event, learning how to mute, hide, and delete may help. Disengage is one way to handle trolls among others.